30-days Goods Returns

You may return products sold by BAOYAU no more than 30 days of receipt of your order (based on the delivery record), and upon pre-approval of BAOYAU.

Non-returnable items

We are sorry, but we DO NOT ACCEPT returns of certain products, including:

  • Any product that is returned more than 30 days after receipt.
  • Any product that has been opened or used (taken out of its plastic
    wrap or box).
  • Any product that is not in its original condition, is damaged, or is
    missing parts.
  • Any discount, clearance or sales product that BAOYAU has already
    stated non-returnable.
  • In the event of dispute, BAOYAU decision shall be final and conclusive.

Return procedures

You can pack and send your return to us in just a few simple steps:

1. Email us for the enquiry type.

2. Provide us with your Order Number. Indicate returned products and the reason for your return in the input box area.

3. Pack the returned products along with our acknowledgement email securely in a box that we can expedite your request.

4. Send the returning items by mail to: BAOYAU HK. An mailing address would be updated by email then.

5. All return shipping fee must be prepaid. We cannot accept COD returns.

Refund policy

Please note that before providing a refund for any returned product we will first verify its condition. All Non-returnable items will neither receive refund nor return to you.

We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.

Undeliverable orders

Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient.

When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee. (In Hong Kong, for the return of undeliverable, re-stocking fee of US$25 will be deducted from your refund.)

We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged US$6/ US$15/ US$18 or US$25* or more for resend shipping fee per parcel.

* Re-shipping fee is base on the original shipping method used for your purchase.

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